Terms of Use and Policy

This web page represents our Terms of Use and Policy “Agreement” and apply to You, the user of this website (including any sub-domains, unless expressly excluded by their own Terms and Policy), and (Dr Ismail Abdulraheem), the owner and operator of the following website: AS-SURUR OPEN ACADEMY, with the following URL web address: www.assururopenacademy.com

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY as they affect Your legal right.

DEFINITIONS
The terms, “we” and “our” as used in this Agreement refer to AS-SURUR OPEN ACADEMY. “Content” means any content, writing, images, audiovisual content or other information published on this Service. “Materials” means any materials, information or documentation that we may provide to You in connection with Your use of the Service including documentation, data, information developed any use and other materials which may assist in Your use of the Service. “Terms” means these Terms of Use and Policy. “Service” means the website including all pages, subpages, all blogs, forums and other connected internet content whatsoever. “Services” means the services offered on the Website.

ABOUT THIS WEBSITE

This website is for an online Madrasah for Qur’an, Arabic and Islamic lessons, for interested learners all over the world. This Website is comprised of various web pages operated by (Dr Ismail Abdulraheem) and or staff members assigned by him. We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the Website when such changes occur. We refer to this Agreement, our Privacy Policy, and any other terms, rules, principles or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. 

If you do not wish to be so bound, please do not use or access our Website.

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HOW TO LEARN

Our classes are virtual or “fully online model” where lessons are taken remotely on the ZOOM application or on any other learning applications which may be introduced by the management in the comfort of your home or anywhere you are in the world through your computer or smart phone. So, you have to download the ZOOM any other applications prescribed on your device; computer or smart phone, in other to enjoy our lessons anywhere you are. After your successful application for any the courses, you will be given an ID number with which you may log in to your portal to view your academic schedules, histories and performances. You will be assigned a Tutor (Ustadh/Ustadhah) whose official contacts and ZOOM or other class ID details will be sent to your portal and/or to your email address or WhatsApp. The Tutor will expect you to join him/her in the virtual class for lessons at the scheduled times. You may log in to the classs on your portal or directly on the learning app in your device for lessons, subject to the situation of that moment.

Your lesson materials will be ready for downloaded before the beginning of each class, level or stage.

There will be homeworks at the end of each lesson or week and final exam at the end of each level.

LEARNER POLICY & INFORMATION

Parents/Guardians of applicants under the age of 18 years must declarer their consents in the application form for the enrolment of their children/wards in AS-SURUR OPEN ACADEMY.

It is highly advisable to save your lesson schedule and get reminder for it every time. A parent is expected to assist child/ward, if needed, to get device and log in to the class as early as possible. Learner should be in the online classroom at least 3 minutes before the class start-time with all materials needed for the lesson. Tutor is expected to be in the class at the right time. If student is not present, tutor will wait for the first 20 minutes of class. If the student does not enter the classroom within the first 20 minutes, then it is noted as an unexcused absence/no-show for the student. If tutor is not in the classroom, please contact the management immediately so that we can address the problem promptly. Should the tutor miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.

ABSENCES
In case of absence, rescheduling or inability to attend the class at the scheduled time, learner or his/guardian is expected to inform the tutor before the lesson time through his/her official contacts. Classes will be rescheduled before another class time or as agreed by learner and tutor. Makeup classes will not be made for un-notified absence occasioned by learner, and no refund for such absence.

EXCUSED ABSENCES

Includes: Illness, Injury, Death in Family, Appointment, Home/Work/School Conflict, National Holiday, Technical Issues (internet or Computer issues). Should you have any of these reasons before or at the lesson time, inform your tutor or contact the management as soon as possible, so that your absence can be counted as an excused absence.

EXTENDED AND UNEXCUSED ABSENCES

Extended absence of up to 20 lesson hours in a Level without prior notice to the management will result to repeat or cancellation of application for that class or level, without refund. Please note that vacations are not considered an excused absence and therefore, cannot be a granted opportunity for makeup classes, as well as any type of absence that is not listed in the “Excused Absence” policy, such as un-notified absence from class and/or notification of non-emergency absence less than 12 hours before class time. In case of unexcused absence, there will be no refund or free makeup for that class.

RESCHEDULING LESSONS

Makeup lessons must be arranged and scheduled to take place as soon as possible before or during continuation of the next lessons. If a learner misses the makeup session, there is no free makeup lesson again or refund. If a class is cancelled or suspended for any reason, any scheduled makeup sessions will be cancelled as well. Make up sessions are only available for active classes. Make up classes cannot be scheduled after cancellation of a class.

CHANGE OF TUTOR

Although we try to keep this at a minimum, in some instances, a change in tutor may occur for any reason. Learner will be assigned a new tutor immediately to continue the lessons. Learner may request for change of tutor any time the situation requires for that.

SUBSTITUTES
The management may decide to substitute another delegate for a particular tutor to take charge of class and lessons if the need arises. The delegate will use the tutor’s same classroom and teach the class according to the management’s instructions for that period. If a class is canceled or not to be held due to a tutor’s absence for any reason, a delegate will be assigned to the class. If no delegate is available, a make-up lesson will be scheduled for no additional fee.

CLASS MATERIALS

There is provision for learning materials at all levels. The materials will be ready for downloaded before the beginning of each class/stage. However, we highly recommend that you print the materials as some homework and exercises are done in or from the book.

There will be home works / assignments at the end of each lesson or week and final exam at the end of each level.

Video and audio contents may be used for some lessons.

CLASSROOM CONDUCT

Learners are expected to act as if they are in a live class. In order to get the most out of the class, a learner is advised to pay close attention to the tutors, remove any distractions from learning area and room, sit properly, have a good headset to hear well, turn on the camera and microphone.

CLASSROOM POLICY

Learners and Tutors must maintain a professional relationship at all times and limit conversation to class materials. Learners must not share any personal information with the tutors at any time. Personal discussion between a learner and tutor during the online lesson, is strictly not allowed as all activities are being monitored by the management. Tutors are strictly prohibited to ask learners for personal information, favors or monetary gifts/loans. Should a tutor ask the learner for any favor, including money, learner must decline and report to the management immediately! Tutors are expected to make sure that they use only official details from the Academy for the online classes. A learner has right to report misconduct or nonchalant attitude of tutor to the management through this contact: info@assururopenacademy.com

Each AS-SURUR OPEN ACADEMY’s staff and Learner has an ID number which can be verified on our website. Verify Here

Should a learner neglect this policy, As-Surur Open Academy will take necessary action to resolve the issue, but As-Surur Open Academy is not responsible for any loss to the learner as a result of ignorance.

ADVICE AND INFORMATION

If you have any questions or need advice about lesson plans or levels, or you have advice or information to improve our services, channel it to As-Surur Open Academy on info@assururopenacademy.com

We expect commitment and involvement from both tutor and learner in working towards the achievement of our vision.

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TUITION POLICY

Tuition is billed once for a six-month lesson term at the time of registration. Payment by installment is to pay twice (half of the tuition for group or one-on-one class) or every 4 weeks for (one-on-one class). Classes are automatically suspended if payment is not made 4 days following the due date. Suspended classes will be reactivated immediately the payment is confirmed. However, due to having many learners on the waiting list for classes, suspension will likely result in the learner losing their lesson time slot and/or their tutors. For any classes missed during the suspension, make-up classes would be scheduled.

Learner will receive periodic payment reminders after the payment is due. If, for any reason, you are unable to pay in a timely manner, please notify the management as soon as possible to make arrangements for that. There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above. If tutor resigns at any stage of lessons or if you do not complete the level successfully at the first time as a result of lesson failure, there is no refund for the class time taken.

If a learner stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your account.

All payment is made through As-Surur Open Academy’s accounts provided in the payment page of the website. Do NOT send money through any other means or accounts. Tuition fee can be paid once, twice for a 6-month lesson term or every month in the case of one-on-one class. Deadline for monthly installment is 6th day of the month or after the due date. Please make your payment as regular as possible to allow smooth running of our program.

NOTE: As-Surur Open Academy reserves the right to periodic tuition increases for all learners.

MONEY BACK GUARANTEE

As-Surur Open Academy’s 100% Money Back Guarantee allows you to try the lessons and feel secured that if you are not satisfied, you would get your money back. This only applies if you cancel your application before the end of first week classes. Any time after that, money will not be refunded for any reason. The money back guarantee will not be enjoyed after the first week classes. 

CLASS CONTENT

All content found in the online class portal which name As-Surur Open Academy embed on them are copyrighted by and property of As-Surur Open Academy. Materials, including but not limited to images, pdf files, games, audio files, videos, curriculum, interactive content, may not be reproduced by any means and may not be embedded, altered, copied, photographed or distributed anywhere outside of the As-Surur Open Academy Portal without prior written permission by As-Surur Open Academy management.

CLASS DISCUSSIONS
There must be a moderation in the discussions between the tutor and the learners(s). Discussions must be limited to the class subjects only. Sharing private information during discussions is not allowed. Discussing any topics outside of the course materials is not allowed.

GROUP & HOMESCHOOL CLASSES

Group classes schedule and system can be slightly different from other online classes in As-Surur Open Academy. 

Members of a group class should not be more than 10 in other to allow effective learning environment. No one among the members of group class should cause any distraction to others during online lesson. 

We reserve the right to cancel a group class at any time, in case of ineffective learning as a result of inconvenience or disturbance from either of the members or other circumstances. There are no makeup session or refund for missed sessions in group classes. 

It is the learner’s responsibility to ensure they are enrolled in the correct class and level for all group classes. They may contact the management for assistance to ensure relevant enrollment. 

CLASS QUALITY

In order to ensure that we offer high quality classes, some lessons may be recorded for review by the management. The recorded lessons are only for use by the management/supervisors to regularly check the quality of the classes and the tutors. The recordings may be deleted shortly thereafter. To ensure moderation and  quality lesson, supervisors may enter the classroom to observe the class without notification.

HOLIDAYS:
As-Surur Open Academy strives to keep the Academy open year-round, with the exception of two significant holidays that are observed by all tutors, staff, and the majority of our learners. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, three days holiday will be declared for each of the Eid.  As the holiday approaches, exact dates will be updated and communicated to everyone through email or WhatsApp. Make up class will be done later  for any missed classes during the two holidays.

OTHER HOLIDAYS

As-Surur Open Academy’s tutors will continue classes during any other Western, Islamic and non-Islamic holidays. If a learner needs to be absent from the class during any other holidays, the learner should notify the management or tutor at least 12 hours in advance to reschedule up to two lessons for no additional fee. Those holidays including, but not necessarily limited to are: Gregorian New Years, Islamic New Years, Mawlid Nabiy day, Easter, Independence Day, Labor Day, Christmas.

PRIVACY

The official privacy policy is located here. The privacy of each and every learner is important to us. The management will not share or sell any information about any learner to any third parties. Learners are responsible for updating the management with any changes to their profile. This includes e-mail address, billing address, phone number, etc. Learners are not to share any personal information or details of accounts (such as bank, email, Skype, Facebook, etc.) with tutors or staff members.

GIVING GIFTS TO TEACHERS

As-Surur Open Academy understands that learners would like to give gifts to their tutors for various occasions. Please read the following rules regarding sending gifts to our staff through us. 

As-Surur Open Academy accepts both monetary and non-monetary gifts from learners to their tutors if they are sent through us. Monetary gifts can be accepted in the form of check or money order or transfer. As soon as the monetary gift is received by As-Surur Open Academy, a financial officer will forward the gift to the specified tutor. Gifts may also be sent to our contact address. PLEASE specify the tutor’s name and ID for whom the gift is.

COMPLAINTS POLICY

Any complaints from our learners are taken very seriously and will be addressed as soon as possible. 

If you are dissatisfied with any aspect of your lessons, please contact us with your explanation on (info@assururopenacademy.com) so that we can fix the problem.

LIABILITY POLICY

As-Surur Open Academy holds no responsibility for consequences of neglecting the Academy policy. Failure to abide by these rules and policies may result in consequences for anyone who is involve.

UNAUTHORIZED USED OF CONTENT

Any content, publications, or class material is solely for the use of the learners in As-Surur Open Academy.  It may not be copied, published, distributed, or changed in any way without the written authorization from As-Surur Open Academy. 

All contents on our website and in portal are copyrighted by As-Surur Open Academy and may not be reproduced in any way.  We reserve the right to discontinue services with anyone who uses or takes our content illegally, which may results in legal actions as well.

ENQUIRIES, QUESTIONS, COMMENTS

Any questions or comments outside of the subject material should be directed to the management. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us. Please contact the following:

For all inquiries, including enrollment, class cancellation, rescheduling, billing questions, technical issues, etc; e-mail us: (info@assururopenacademy.com) or call +234 80 61981045. 

As-Surur Open Academy reserves the right to change any of the above policies at any time.

If an issue arises that is not covered in the policies above, the management will use their best discretion to resolve the situation. 

Thank you for your time. We wish you best experience learning with us in AS-SURUR OPEN ACADEMY.